At AVVRA, you can find not just facilities to engage customers on your social media, but also in the physical world. We provide our services to create new customers through the use of social media. This includes making trends through video stories on Facebook and Instagram and also releasing video campaigns that are hyped like anything.
But we just don’t go out there and act on our instinct. It is in ours and your best interest that we act in keeping with the social and cultural norms. That is how we provide you visibility. We use these norms to create video campaigns that are relevant to your audience. That way, you can get the most out of our services for your brand.
In today’s world, every multinational brand and organization pays thousands of dollars to connect and interact with their consumers to understand their expectations and to gain their goodwill. After all, they are the backbone of any business. But providing substantial customer services requires a whole call center set-up, with advanced communication tools, pieces of training, dozens of professional staff and the management to supervise the program. That’s a lot to take care of I must say. So why not making a smart move and outsource the whole project of customer service which surely offers more efficient and competent manpower and saves you from extra tolls. Let’s have a look.
A business blooms or defaults on the basis of its customer services. Outsourcing this facility can earn you a rewarding team with significant savings and the most important of all, the market of loyal customers. When you are there to listen to their grievances, help resolve their issues, and offer first-hand solutions, you earn them for life. Is there anything else a business needs other than a life-long customer? I bet not!
Enhance your business
Where the inbound call center services are obtained to meet the needs and queries of customers, the outbound call center offers a nifty chance to outreach your business to an unlimited number of people. From cross-selling to win-back campaigns to welcome calls, this is one of the most convenient and economical ways to access more people and generate high revenues.
Want to be there for your customers every hour of every day? Outsourcing to a quality call center provides you the liberty to interact with them 24/7. The seasoned managed services sydney staff are well-trained in their jobs and their level of service and response time is unmatched. As a recent study claims, the performance of an average business increases by 50% in the case of outsourcing their customer services to a distinctive call center.
Area of Expertise
The skilled manpower of an outsourced company gives your business a competitive edge. Being an expert in their jobs, they are trained to take and make a high call volume. They are bound to improve their metrics with every single call. Their performance is measured with the average call time, customer satisfaction and hand-on resolutions. They are also experts in covering your email and social media queries too. Your resource management would be available to handle other important businesses and rest leave onto them without a doubt!
Every business aims to provide satisfactory and reliable customer services to its consumers while keeping the cost low. To attain the quality standard, outsourcing is the only and most effective source in which your fixed cost of in-house setup changes into variable costs with far better coverage and efficacy. The in-house call center costs a great deal rather than outsourcing the services.
There is no doubt that video on social media is an important part of a successful long-term content marketing strategy. After all, video content is what is driving today to a large extent on the Internet. And it will continue to do so.
Look around and you will discover that more and more brands are using video to connect to the target audience and create a relationship with them. That simply wouldn’t have been possible with traditional content.
What makes the video even more important for content marketing is its growth on social media. Shares and video views on various social platforms have only increased over the years.
Suggestion n. 1: loading of native video content
However, when you do, try uploading and sharing native videos on Facebook instead of posting direct links on YouTube. Why? Because it has been found that native videos perform 10 times better on Facebook than on YouTube links.
In a large study conducted by Quintly, which analyzed 167,000 FB profiles and 6 million posts, it was discovered that Facebook native videos received 478% more shares and 110% more interactions.
There could be two possible reasons why native videos are going better:
- Native videos start playing automatically as you scroll down your feed, while YouTube videos must be played manually.
- Native videos are played in the Facebook environment, while YouTube videos are played on an external page and users leave the Facebook platform to watch the video.
Suggestion n. 2: sharing of short, value-oriented videos
Want more involvement from your video on social media? So try creating short, useful videos. If done right, these videos can help your brand attract the right kind of attention, spread brand awareness and even improve your organic reach.
Is short-lived social media video widely used? Obviously. Just look around to find a range of video formats produced and shared on various social media platforms. Just from those 60 seconds of video on Instagram to 2 minute information videos on Facebook. Short videos are popular because they work .
According to a research done by Hubspot, here the most recommended times for videos on social media to get the best results:
- Instagram video: 26 seconds
- Twitter video: 45 seconds
- Facebook video: 1 minute
- YouTube video: 2 minutes
The success of social media content revolves around instant gratification.
Social media users today want …
- Consume content without losing much time
- Keep track of the latest events around them
- Be informed about topics of interest to them
One of the most effective ways to harness the power of short video content on social media is to focus on creating instructional videos or how to shed light on how your product works or help viewers understand how you have the solution to their problem.
Suggestion n. 3: create the first 10 seconds to get their attention.
According to a study conducted by Microsoft, it was found that the duration of human attention was reduced to 8 seconds by 12 seconds in 2000.
The point is that you have to do everything possible to attract your viewer’s attention within the first 10 seconds (or less) of your video.
When designing the content of your video, keep in mind that a certain part of your audience may leave abruptly in the first few seconds . This is why it is necessary to write a script that allows them to stay until the end.
If you can capture the attention of your viewers in the first 10 seconds, you can easily lose a ton of viewers as they run along their feed, looking for another video. If your video fails to engage your audience immediately, it is likely that a third of the viewers can slip away.
Suggestion n. 4: focus on telling a story
No matter what product is sold, we generally don’t like being bombarded by cold calls or seeing TV advertisements that are irrelevant.
Today, it’s all about who can tell the best story and engage its audience. That’s right, storytelling has turned into a powerful new sales plan that is getting real results. And the video is helping us to tell better stories.
Here are three basic steps to follow to implement storytelling via video on social media:
- Introduce the right kind of characters to create a connection or connection with the viewer
- Add a view that helps you capture and hold the viewer’s attention
- Have a resolution to help viewers understand what you want to convey with the story
Facebook has always been a platform where visual content has its own importance. And if until recently the photos were to monopolize the attention of the users, now the domain of the social seems to be passed to the videos .
Sharing data from BuzzSumo’s study of over 777 million Facebook posts, journalist Brian Peters writes that “when it comes to bringing Facebook’s strategy to the next level, there’s no better way to do it than through the video content “. Indeed, according to the data, “1% of the best 500 posts in 2018 were videos”.
Peters also adds that the video content generates 59% of ‘ engagement more than any other type of content. And this success of the videos would not seem to concern only organic posts. Elise Dopson from Databox interviewed 29 marketing experts to understand what kind of content works best for Facebook ads and the video seems to be the most powerful.
Having clarified this, the question remains whether there really is some kind of video that manages to be more “attractive” than others within the platform. Well yes! Elaine Bennet reported that “Facebook Live has ten times the reach of all other content on Facebook”, and gets six times more interactions than pre-recorded videos.
At this point it becomes quite clear that your brand will benefit from sharing video content . Here are ten useful tips for a perfect video marketing strategy on Facebook , directly suggested by the Zest Content Stream team of experts.
Providing These Services
But while providing these services, we also understand that the average customer is bombarded with information. So much so that their first instinct is to ignore an ad. That is our guiding principle. This principle helps us to strive for differentiation for your product and attract customers for your brand out of all the noise that exists to sabotage them.
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34 Dixon St, Strathpine QLD 4500, Australia
+61 7 3881 7222